Refund Policy

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1. Scope

This Refund Policy applies to all paid plans and one-time purchases offered by PDFLean ("we", "us"), including monthly and annual subscriptions, week passes, cloud credit packs, AI credit packs, and e-signature add-ons. It supplements our Terms of Service. Nothing in this policy limits statutory consumer rights that cannot be waived by contract.

2. Refund window & eligibility

• First subscription purchase: you may request a full refund within 14 days of the initial charge, no questions asked.
• Renewals: renewal charges are refundable within 14 days of the renewal date if you have not used paid features materially during the new period.
• One-time packs and credits: refundable within 14 days provided the underlying quota has not been consumed. Partially consumed packs may be refunded pro rata at our discretion.
• Exclusions: charges older than the applicable window, accounts terminated for fraud or abuse, and taxes already remitted to a tax authority may be non-refundable where required by law.

3. Statutory right of withdrawal (EU/UK)

If you purchase as a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for distance contracts, running from the day of contract conclusion. Digital-content exception: at checkout you expressly request that we begin supplying the digital content immediately, and you acknowledge that, once supply is complete, you lose this statutory withdrawal right (Directive 2011/83/EU, Art. 16(m); UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). That consent is captured via a separate checkbox at checkout and is required before payment can be completed. To withdraw within the 14-day window (for example, before supply has begun), email support@pdflean.com with an unambiguous statement — you may use the model wording: "I hereby withdraw from the contract for the purchase of PDFLean [plan name]." We confirm receipt on a durable medium and refund using the original payment method. This statutory right applies independently of, and in addition to, the voluntary 14-day refund promise in section 2.

4. How to request a refund

1. Open your Account → Billing page and select the relevant order, or
2. Email support@pdflean.com with your account email, order or invoice number, and the reason for the request.

We aim to acknowledge every request within one business day.

5. Processing time & method

Approved refunds are returned to the original payment method. Card refunds typically post within 5–10 business days, depending on your bank. We will send a confirmation email once the refund has been issued. Prorated service credits may be offered where a direct card refund is not possible.

6. Before filing a chargeback

If you believe a charge is incorrect, please contact us first at support@pdflean.com. We can usually resolve billing issues faster than a bank dispute. Filing a chargeback before contacting us may result in temporary suspension of paid access while the dispute is investigated.

To dispute a charge or escalate a billing complaint, email disputes@pdflean.com. Every dispute is reviewed and answered by our team.

7. How the charge appears

Paid charges appear on your statement as . If you do not recognize this descriptor, it may correspond to your PDFLean subscription.

8. Contact

Billing questions: support@pdflean.com. Privacy and data requests: privacy@pdflean.com. See also our Cancellation Policy and Terms of Service.