Frequently Asked Questions (FAQ)
Are my documents uploaded to external servers?
Section titled “Are my documents uploaded to external servers?”No. Tools labeled “Local Processing” (merging, splitting, rotating, password protecting, basic conversion, watermarking, OCR) compute entirely inside your browser’s private memory sandbox with zero network transmission. The few tools with server-assisted steps (PAdES digital signing, PDF/A validation, URL-to-PDF, NLP-based PII detection) transfer data over TLS 1.3 into encrypted storage that is auto-deleted within 24 hours — download links expire within 24 hours, task records are kept up to 7 days, and file content is never used for ads or model training.
What capabilities does Pro unlock?
Section titled “What capabilities does Pro unlock?”- High-Capacity Processing: Files up to 500 MB each, with batches of up to 30 files (2 GB total) per task.
- Priority Processing: 3 concurrent cloud jobs with priority queuing.
- Distraction-Free Environment: 100% clean interface without promotional interruptions.
- Task Control: Delete cloud files and task records instantly from your account; download links support one-click shredding.
- Corporate Invoicing: Compliant business invoicing with company legal name and VAT / Tax ID registration.
What is the cancellation and refund policy?
Section titled “What is the cancellation and refund policy?”- 14-Day Money-Back Guarantee: A full refund within 14 days of your first subscription purchase — no questions asked. Renewals are refundable within 72 hours of charge; unused credit packs within 7 days.
- 1-Click Self-Serve Cancellation: Cancel recurring billing anytime through your account billing panel with no hidden retention hoops.
How do I contact technical support or enterprise sales?
Section titled “How do I contact technical support or enterprise sales?”Reach out to our support team via our official help desk. Pro inquiries receive expedited handling — tickets are typically answered within 4 hours on business days.